Having trouble logging in to your account?
If you are unsure of your username or password then please refer to the email that was sent to the email address that you used to register with us when you purchased your membership.
If you have lost or forgotten your password then please request a password reset using the link situated underneath the login form on the login page and then follow the instructions that will be sent to the email address that you used to register with us when you purchased your membership.
If you have been locked out of your account due to too many failed login attempts then you should request an account unlock on the login page, and then follow the instructions that will be sent to the email address that you used to register with us when you purchased your membership.
Finding your membership content
Your memberships and their status are listed on your ‘Account Dashboard’ under ‘My Memberships’. When you are logged in your ‘Account Dashboard’ can always be found by clicking either the ‘My Account’ link at the top of the page, or the ‘Dashboard’ link in the middle of the page.
The videos associated with your memberships are available to view by clicking the ‘View’ button next to an active membership.
You can also cancel a membership form here if you should wish to do so by clicking the ‘Cancel’ button next to the membership you wish to cancel.
Once you have clicked ‘view’ next to an active membership in your account dashboard, yo will be presented with a list of available videos for your membership type. Find the video you wish to watch by using the ‘Next’ button, and selecting it by pressing the ‘View’ button.
Having trouble viewing the video content?
Our video player, and the format of our video files, have been carefully configured to work with as many devices and web browsers as possible. This includes iOS, Windows and Android phones and tablets, and Mac and PC computers.
However, if you are experiencing problems viewing the video content then please check the following:
- Check that you are connected to the internet
- Update your web browser to the latest version available for your system
- Check that you have Adobe Flash enabled and that you have the latest version installed on your system. You can check if you have the latest version of Adobe Flash for your system and download it here. (please note that Apple iOS devices do not require Adobe Flash to play our videos)
- If possible, try connecting using a different computer, device, or a different wi-fi or internet connection. For example, if you are trying to access the videos via your workplace internet connection, it may be possible that a firewall is blocking your access to the streaming video content.
If you continue to have problems after trying the steps above please email us, and we’ll do our best to help you out.